SUPPORT

 



Keep up to date with the latest product information


Learn About
The RealPage User Group
 

Product Updates


OneSite Quarterly Release

The next OneSite quarterly release is scheduled for the evening of Saturday, February 10th, 2018.


The New Year is upon us!

As you prepare for a new year, please review our recommended year-end action items.
To view details please see the information here.


Leasing and rents

✓ Set up new fiscal year
✓ Clean up former resident balances
✓ Clean up miscellaneous ledgers
✓ Delete inactive users for the past year
✓ Complete all pending final account statements
✓ Add new blackout dates
✓ Update traffic sources
✓ Complete all renewals
✓ Update market rents

Facilities

✓ Update technicians
✓ Set up new recurring work orders for new year
✓ Close all open work orders

Purchasing

✓ Set up new fiscal year
✓ Set up new budget
✓ Create invoices for any pending PO's
✓ Set up new recurring purchase orders and invoices

OneSite Client System Support

Microsoft ended support of Internet Explorer versions 9 and 10 in 2016. With the Q1 2018 feature release of OneSite, RealPage will no longer support Internet Explorer versions 9 and 10. OneSite will not block access from these browsers, but we will not be certifying 100% compatibility. This also coincides with official support from Microsoft ending for Windows 8 on January 9th, 2018. RealPage will also be ending official support for Windows 7 and 8 for OneSite with our Q1 2018 feature release. RealPage recommends upgrading to the fully supported version of both the Windows operating system and Internet Explorer.




OneSite User Interface Refresh

As part of the November 2017 quarterly release, OneSite will reveal a new user interface, designed to make navigation easier and more user-friendly. Rest assured, there will be no change to functionality, features or your workflow—only the look has been refreshed. Watch this video to learn more about the new interface.




RealPage Client Portal

To transact with RealPage and access your information, go to the RealPage Client Portal. It offers a variety of useful resources, such as searching the knowledge base, updating profile information, submitting product ideas, and more.

To submit an enhancement idea, go to the Idea Exchange located in the RealPage Client Portal.



©2017 RealPage, Inc. All trademarks are the properties of their respective owners.
<body> </body>