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 2018 HUD Income Limits Updated

On Friday, March 30th HUD released the new income limits for 2018. The new income limits can be found at the HUD website at: Once you have located and reviewed the income limits for your County / MSA, you will need to update them within OneSite. This can be done at the site level by navigating to Settings (Gear icon) > General property - Affordable > Income Limits. If you have a many sites within a County / MSA, you can also update your Income Limits from RealPage Central by navigating to RealPage Central and then to the Settings (Gear icon) > General Settings > General Information and company settings > Affordable > Income Limits

Product Updates

Opening Word or Excel files in OneSite

OneSite has changed the behavior around opening Microsoft Office documents from Letters and Reports to be more in-line with best practices. When opening Microsoft® Excel or Microsoft Word files in OneSite, such as reports or letters, you will now see a notification bar at the bottom of the page. This notification bar provides you with options to open or save the file.

Opening Word or Excel files in OneSite

OneSite Quarterly Release

The next OneSite quarterly release is scheduled for the evening of Saturday, May 12th, 2018.

OneSite Client System Support

Microsoft ended support of Internet Explorer versions 9 and 10 in 2016. With the Q1 2018 feature release of OneSite, RealPage will no longer support Internet Explorer versions 9 and 10. OneSite will not block access from these browsers, but we will not be certifying 100% compatibility. This also coincides with official support from Microsoft ending for Windows 8 on January 9th, 2018. RealPage will also be ending official support for Windows 7 and 8 for OneSite with our Q1 2018 feature release. RealPage recommends upgrading to the fully supported version of both the Windows operating system and Internet Explorer.

OneSite User Interface Refresh

As part of the November 2017 quarterly release, OneSite will reveal a new user interface, designed to make navigation easier and more user-friendly. Rest assured, there will be no change to functionality, features or your workflow—only the look has been refreshed. Watch this video to learn more about the new interface.

RealPage Client Portal

To transact with RealPage and access your information, go to the RealPage Client Portal. It offers a variety of useful resources, such as searching the knowledge base, updating profile information, submitting product ideas, and more.

To submit an enhancement idea, go to the Idea Exchange located in the RealPage Client Portal.

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